All vendors offer service and support, so what sets Southeastern Telecom apart? Not only do we offer a variety of highly custom service options, we back them up with performance. When you compare our training, staffing, and response times, you’ll agree that Southeastern Telecom really is different.
Let's take a look at what sets Southeastern apart from others:
 On-site service seven days a week, twenty-four hours a day |
Network Operations Center to monitor and provide remote maintenance for
 your telecommunications equipment 24 hours a day 7 days a week. |
| Factory certified technicians and software support teams |
Southeastern Telecom maintains one of the largest inventories in the industry
to support all of the systems that we install |
| Five year warranties on many of our systems |
| Over 70% of our personnel are dedicated to service and support |
When you feel that you need help and advice on areas like video conferencing or data communications hardware, Southeastern Telecom can provide that via companies that specialize in those particular areas. Unlike many companies, we don’t make your business conform to our products; we go out and find the products and services that meet the needs of your business.
TRAINING
The last thing that you need is a telecommunications system that intimidates you or provides only a fraction of its capabilities. We make sure that our systems are easy to use and are designed with you in mind. However, we also recognize that to achieve universal user acceptance and competence, a structured and ongoing training program is required.
Our staff of highly trained customer project coordinators will work with you to develop a training program that is uniquely designed to your system and your staff.
HOW IT WORKS
Prior to installation, the Project Coordinator assigned to your account will contact you. Information will be gathered in regards to system parameters and telephone locations. The AC will discuss with you the scope of the training services and materials available and together you will create an exciting learning experience for your staff.
Training is conducted on-site and usually consists of classes of approximately ten employees each who share similar job duties or who will be using the same type of telephone. The functions of the system will be thoroughly discussed and the activation of various features will be demonstrated. If possible, each staff member will be allowed a “hands on” opportunity.
At this meeting, a user guide will also be provided to each user which they will keep for future reference.
Special attention is given to the main operator and back-ups. These individuals who are charged with serving as your telephone “front door” should become thoroughly familiar with answering and processing incoming calls.
On the day of final installation and activation, the Project Coordinator will be on site to assist operators in processing “live calls” and will be available to the rest of the staff for follow up and fine tuning.
Remember, the Project Coordinator is always available to provide additional assistance at your site, at no cost, as long as you are covered by Southeastern Telecom’s Protection Plus+ Maintenance Agreement.
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